John Hancock's Online Privacy Policy

Thank you for visiting this John Hancock website. We hope that you will find here tools and information to help you reach your financial goals. As you visit these pages, we want you to be aware of our commitment to protecting the privacy of the information supplied by our visitors on this site.

With that in mind, we have established this Online Privacy Policy to describe how we may be collecting and using information provided through visits to this website and to those websites maintained by affiliates of John Hancock that may link to this Online Privacy Policy. If you are or should you become a customer of John Hancock, the information we maintain in connection with that customer relationship is protected under the terms of our customer information privacy policy.

Most of the tools and applications available on this website do not require you to provide any personal information. Examples of personal information include name, address, e-mail address, phone number, account number, and other information that may identify you. To take advantage of certain features, however, personal information about you may be requested to:

  • help transact your business
  • register you for a website service
  • respond to your inquiry
  • conduct a survey

Also, certain features of our website are secured, and require identifying information and use passwords to access customer accounts or other secured information.

In all cases, your decision to provide us with personal information is voluntary, and such information will only be used to help transact your business or respond to your questions.

John Hancock and its affiliated companies do not disclose any personal information obtained from our site visitors without their consent to any unaffiliated third party for purposes unrelated to servicing their requests, unless required to do so by law or other regulatory authority. Information provided in a request for service or information is forwarded to the John Hancock affiliate or business that will respond to the request. Your requests for brochures or other information may be forwarded for processing to an independent mail fulfillment firm.

Many visitors to our site wish to remain apprised of new products and services and opportunities. In that case, you may request to receive e-mail message from us by so indicating and providing your e-mail address on the forms provided.

Like most websites, ours may automatically collect information about your computer hardware and software which may include your browser type, operating system, access times and Internet Protocol (IP) address. We use this data in aggregated form only (not in any form that personally identifies you) to track use of our tools and features for internal programming and demographic and other research purposes.

Cookies are used for a number of administrative purposes, including filtering the content we present you to help make navigating the site easier (for example, to filter content based on your state). The cookies themselves do not contain sensitive data, and sensitive data cannot be accessed without entering a user name and password.

We employ technologies intended to safeguard the transmission of your personal information through this site although no website guarantees 100% security. A "secure connection" is established using Secure Socket Layer protocol (SSL) whenever you send or receive personal data. This encryption scrambles your personal information as it travels over the Internet from your browser to our secure web server. This protocol is supported in the newest versions of Netscape Navigator , Microsoft's Internet Explorer , and America Online ,the most popular web browsers. This John Hancock website prohibits personal information to be transmitted unless a secure connection can be established. You may set your browser preferences to alert you every time you submit a non-encrypted form.

Please note that unless indicated, general e-mail sent to John Hancock is NOT secure. You will always have the option of submitting information by phone, fax or regular mail.

This Online Privacy Policy was last revised in November, 2004. We recommend that visitors to this site revisit this page on occasion to learn of new privacy practices and changes to our policy.

It is our sincerest hope that all who participate here will do so with confidence, and come away from the experience with valuable insights and a renewed commitment to achieving the financial stability they and their loved ones deserve.